Last Updated: January 15, 2025
Welcome to Imided Digital Pvt. Ltd. ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
By creating an account, accessing our website at imided.digital, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy.
If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Imided Digital provides AI automation and chatbot development services, including but not limited to:
We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our services.
To access certain features of our services, you may be required to create an account. You agree to:
You must be at least 18 years old to create an account and use our services. By creating an account, you represent that you meet this age requirement.
We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion. You may also terminate your account at any time by contacting us at [email protected].
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
You may not use our services to create, transmit, or store content that:
All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and trademarks, are owned by Imided Digital or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes. This license does not include any right to:
You retain ownership of any content, data, or materials you provide to us ("Your Content"). By using our services, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely for the purpose of providing and improving our services.
You represent and warrant that:
For custom development projects, ownership of deliverables will be specified in the project agreement. Typically:
You agree to pay all fees associated with the services you purchase. Fees are described on our website and in service agreements. We reserve the right to change our fees at any time, with notice provided for subscription services.
We accept payment via credit card, debit card, bank transfer, and other methods as specified. By providing payment information, you authorize us to charge the applicable fees to your payment method.
Subscription services automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current rate for your subscription plan.
If payment is not received by the due date, we reserve the right to:
All fees are exclusive of applicable taxes (including GST, VAT, or other sales taxes). You are responsible for paying all applicable taxes unless you provide a valid tax exemption certificate.
Our refund and cancellation policies are detailed in our Refund Policy. Please review that document for complete information about refunds, cancellations, and related terms.
We strive to maintain high availability of our services but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with advance notice when possible.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Enterprise customers may have specific SLA commitments outlined in their service agreements. Standard and professional plans do not include SLA guarantees.
We are committed to protecting your data and privacy. Our data handling practices are described in our Privacy Policy. By using our services, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.
You are responsible for:
To the maximum extent permitted by law, Imided Digital shall not be liable for:
Our total liability for any claims arising from or related to our services shall not exceed the amount you paid to us in the 12 months preceding the claim, or INR 100,000, whichever is less.
You agree to indemnify, defend, and hold harmless Imided Digital, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:
Our services may integrate with or link to third-party services, websites, or applications. We are not responsible for:
Your use of third-party services is governed by their respective terms and policies.
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the business relationship. This includes:
Confidentiality obligations survive the termination of these Terms and your use of our services.
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
For disputes involving amounts less than INR 500,000, you agree to attempt to resolve the dispute through good-faith negotiation before pursuing legal action. If negotiation fails, disputes may be resolved through binding arbitration in accordance with Indian arbitration laws.
These Terms remain in effect until terminated by either party. You may terminate your use of our services at any time by closing your account and ceasing to use our services.
We may terminate or suspend your access immediately, without prior notice, if you breach these Terms. Upon termination:
We reserve the right to modify these Terms at any time. When we make changes, we will:
Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.
These Terms, together with our Privacy Policy, Cookie Policy, and any service agreements, constitute the entire agreement between you and Imided Digital regarding our services.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or infrastructure failures.
If you have any questions about these Terms of Service, please contact us:
Imided Digital Pvt. Ltd.
Legal Department
91 Springboard, 175 & 176 Bannerghatta Main Rd
BTM 2nd Stage, Bengaluru, Karnataka 560076, India
Email: [email protected]
Phone: +91 98765 43210
By using our services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not access or use our services.