Privacy Policy

Last Updated: January 15, 2025

Imided Digital Pvt. Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website imided.digital or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request information
  • Subscribe to our newsletter or marketing communications
  • Register for an account or use our services
  • Communicate with us via email, phone, or chat
  • Participate in surveys, promotions, or events

The personal information we collect may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and job title
  • Payment and billing information
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or source
  • Date and time of your visit

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI automation and chatbot services
  • Communication: To respond to your inquiries, send updates, and provide customer support
  • Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
  • Analytics: To analyze website usage and improve user experience
  • Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Business Operations: To process payments, manage accounts, and conduct internal business operations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and storage providers
  • Payment processors
  • Email and communication platforms
  • Analytics and marketing tools
  • Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as:

  • Complying with legal obligations or court orders
  • Protecting our rights, property, or safety
  • Investigating fraud or security issues
  • Protecting the rights and safety of our users or the public

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

Objection and Restriction

You have the right to object to or restrict certain types of data processing, such as direct marketing.

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or by contacting us. Even if you opt out, we may still send you non-promotional communications related to our services.

To exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Imided Digital Pvt. Ltd.
91 Springboard, 175 & 176 Bannerghatta Main Rd
BTM 2nd Stage, Bengaluru, Karnataka 560076, India
Email: [email protected]
Phone: +91 98765 43210

12. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including:

  • The right to lodge a complaint with a supervisory authority
  • The right to be informed about automated decision-making and profiling
  • The right to data portability

Our lawful basis for processing your personal information includes consent, contract performance, legal obligations, and legitimate interests.